Returns and Refunds Policy

Returns and Refunds Policy

At Doctoreplica, we are committed to providing quality service to our customers. If you are not completely satisfied with your purchase, here are the terms of our return and refund policy.

Return Deadline

Our return policy is valid for 14 days from the date you receive your order. After this period, we unfortunately cannot offer you a refund or exchange.

Conditions of Eligibility for Return

To be eligible for a return, your item must be:

  • Unused, as received.

  • Stored in its original packaging.

Products Not Subject to Return

Some items cannot be returned:

  • Products on sale .

Proof of Purchase

For all returns, a receipt or proof of purchase is required.

Refund Process

Once we have received and inspected the returned item, we will notify you via email that we have received your return and have approved or declined your refund. If approved, the refund will automatically be applied to your credit card or original method of payment within a certain number of days.

Reimbursement Delays (if applicable)

If you have not received your refund after confirmation, please:

  1. Check your bank account again.

  2. Contact your credit card company, as there may be a delay before your refund is officially posted.

  3. Contact your bank, as there may be a processing delay.

If after following these steps you still have not received your refund, please contact us at hello@doctoreplica.com

Promotional Items

Only sale items are non-returnable. Regular priced items may be refunded.

Exchanges

Exchanges are only accepted for defective or damaged items. If you need to exchange an item, please contact us at hello@doctoreplica.com .

Gifts

If the item was marked as a gift when purchased, you'll receive a gift credit once the item is returned. If the item was not marked as a gift, we'll refund the original buyer.

Return of Items

To return your item, contact us at hello@doctoreplica.com .

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Cancellation of Order in Process

If you wish to cancel an order that is already being processed, a €90 refund fee will be applied.